Delivery & Returns

Discounts & P&P

From Friday 1 April 2022, we offer 25% off to all newsletter subscribers. Simply sign up to our newsletter here to receive your discount code. If you're already a subscriber, we'll remind you of the code every time we send out a newsletter.

In addition, we offer FREE standard UK P&P for orders, along with options to upgrade the delivery service at checkout.

Postage costs are dependent on order weight (book/s weight plus packing materials) and are calculated automatically upon checkout, before payment is taken. Full details of our delivery and returns information can be found here. 

UK Delivery

We offer FREE standard UK P&P for orders: orders are sent Royal Mail Second Class as standard and should arrive within two to three working days. The option to upgrade UK shipping to Royal Mail 24 next working day delivery is available at checkout.

International Delivery

International orders are sent by Royal Mail International Tracked. Deliveries can take between a few days and a couple of weeks to arrive, depending on the delivery location. Scroll to the bottom of the page to see further details of European and rest of world shipping zones. Please contact us if your country is not listed.

Postage Costs

Postage costs are dependent on order weight (book/s weight plus packing materials) and are calculated automatically upon checkout, before payment is taken. As of 1 April 2022 our postage charges are as follows (for larger or trade orders, please contact us for pricing):

Dispatch

Update: September 2022. Most orders received through the Vertebrate Publishing Adventure Books website are dispatched from Gardners in Eastbourne, UK; some orders (such as signed copies of pre-orders, or limited stock items) are sent from our office in Sheffield, UK. If your order is for multiple items, you may receive more than one package, though we try to avoid this (if applicable, you would only be charged once for shipping). Orders received before 11 a.m. are dispatched the same day; orders received after 11 a.m. are usually dispatched the following business day. You will be sent a notification email when your order has been dispatched. If we are temporarily out of stock of a title we will advise by email. 

Gift Cards

Gift card purchases are delivered electronically – we do not dispatch physical gift cards. Full details are provided with gift card purchases.

Payment

Payment is made safely and securely using Shopify, which incorporates the world's leading payment gateways, including Stripe, Apple Pay and Google Pay. You can also check out with PayPal. All payments are handled directly by these payment gateways and Vertebrate Publishing Adventure Books does not process or store any cardholder details on the Adventure Books website.

Returns

We will happily refund or exchange any item that is returned to us in an unused, as new condition. If you want to make a return, contact us with your details. Once we've received the item(s), we will credit your account. If the item is faulty or damaged or we have sent the incorrect item we will refund postage.

If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us. We process most returns the day they arrive with us, and certainly within seven working days. Goods must be returned to us within 21 days.

International Shipping Zones

Europe Zone 1: Denmark, France, Germany, Ireland, Monaco.

Europe Zone 2: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Isle of Man.

Europe Zone 3: Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine.

Rest of world Zone 1: China, Hong Kong SAR, India, Japan, Philippines, Singapore, South Korea, Taiwan, Thailand, Egypt, Bahamas, Barbados, Bermuda, U.S. Outlying Islands, Canada. 

Rest of world Zone 2: Australia, New Zealand.

Rest of world Zone 3: United States.